Job Description
POSITION OVERVIEW The Clinical Support Supervisor provides leadership and oversight for administrative and clinical support functions within the nursing department. Serving as a key partner to the Director of Assisted Living and Memory Care, this role ensures smooth daily operations, effective communication, and consistent support for residents, families, and staff. The Clinical Support Supervisor also provides supervisory guidance to nursing team members to promote compliance, quality outcomes, and a culture of resident-centered care.
ESSENTIAL RESPONSIBILITIES Fully embraces a culture of hospitality and teamwork by living the Oakwood Core Values:
- Compassion : We care deeply about the people we serve and the people we work with on a daily basis. We work together to help one another.
- Faith : We have a commitment to remain true to the vision and mission of Oakwood.
- Inclusion : We include everyone. We welcome opinions and strive to consider different perspectives to create fair, welcoming, and accessible experiences for all.
- Integrity : We work to be transparent and fair. We act with honor and respect for our residents, their families, and our co-workers.
- Dedication : We care about the people we serve and work with on a daily basis. We are dedicated to providing superior service to one another and our community.
Administrative and Clinical Support Duties - Oversees and coordinates daily departmental operations, including staff support coverage, visitor interactions, and communication flow.
- Manages and maintains resident records, including admissions, discharges, transfers, physician orders, and immunizations.
- Coordinates physician appointments, medical orders, and required follow-up in collaboration with the coordinator team.
- Ensures departmental supplies, forms, and requisitions are organized and compliant with State and Federal regulations.
- Supports the admission and discharge process by coordinating communication, preparing rooms, and ensuring team readiness.
- Maintains the clinical review spreadsheet and assists with investigations, including medication error and incident follow-up.
- Conducts daily rounding in Covenant and Tabor to provide visibility, support, and assistance to care staff and nursing team members.
- Assists with family communication, including newsletters, memos, family meetings, and care conferences.
- Supports the Director with grievances, corrective actions, coaching, and formal disciplinary actions when appropriate.
Quality Assurance and Compliance - Serves as a member of the Quality Assurance and Performance Improvement (QAPI) committee, assisting the Director with projects and ongoing improvement initiatives.
- Conducts quality assurance monitoring and ensures timely follow-up on corrective actions.
- Maintains confidentiality, accuracy, and integrity of resident and departmental records.
- Assists with preparation for regulatory surveys, audits, and inspections.
- Identifies opportunities for process improvement and collaborates with the Director to implement changes.
Leadership and Other Duties - Assists with interviewing and recruiting new team members for Assisted Living.
- Participates in leadership training and professional development.
- Provides excellent customer service by greeting visitors cordially, directing inquiries, and serving as a professional representative of the department.
- May assist with monthly data entry and departmental reporting.
- Demonstrates the ability to organize, prioritize, and complete work accurately and in a timely manner.
- Works collaboratively across teams to foster effective teamwork in meeting the mission of Oakwood.
- Works independently and exercises sound judgment in decision-making.
Health Services Staff Coordinator Assistant - Assists with staff coverage as needed.
- Works collaboratively with Health Services Staff Coordinator
- Tracks attendance and tardiness for Assisted Living and Memory Care Staff
- Informs leadership of the need for possible corrective action.
- May do some corrective action when approved by Assisted Living Director
- Will cover scheduling tasks in Assisted Living and Memory for Health Services Staff Coordinator, when out of the office, on PTO, etc.
ESSENTIAL QUALIFICATIONS - Demonstrated leadership and supervisory skills with experience in staff oversight, coaching, and team support.
- Excellent organizational abilities with strong prioritization, delegation, and follow-through skills.
- Effective communication and interpersonal skills to interact with residents, families, staff, and external providers.
- Ability to maintain confidentiality and handle sensitive information with integrity.
- Knowledge of healthcare administrative functions, medical record systems, and regulatory requirements preferred.
- Independent decision-making ability and sound judgment in problem-solving situations.
EXPERIENCE, EDUCATION, AND/OR TRAINING - High school diploma or equivalent required; post-secondary education in healthcare or business administration preferred.
- Minimum of 2 years' experience in healthcare or senior living required, with at least 1 year in a supervisory or team lead capacity strongly preferred.
- Proficiency in Microsoft 365 and electronic medical record systems required.
- Prior experience in a medical/health field strongly preferred.
Equal Opportunity Employer
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