Job Description

Job Description

Job Title: Bilingual Call Center Agent

Skills: Bilingual (English and Spanish)

Experience: 2-5 Years

Location: Augusta, GA

Job Type: Fulltime

We at Coforge are hiring for Insurance Call Center Agent with the following skills:

• Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
• Experience taking bilingual inbound calls - English and Spanish.
• Work account call queues call agency number given to obtain proof of coverage; Call customer (on certain accounts) to obtain current insurance agency or carrier information.
• Check insurance websites for proof of coverage and printing proof for data entry.
• Contact agent to verify Break in Coverage (BIC) dates.
• Assist Customer Service Coordinator as needed.
• Help in all other (non-assigned) queues for accounts when needed.
• Attend departmental meetings as requested.
• Maintain appropriate, professional working relationships with clients and other employees.
• Other related projects as assigned.

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