Job Title: Brokerage Clients Associate
Department: Brokerage Services
Location: 437 Madison Ave, New York, NY 10022
Position Type: Full-time, Monday to Friday
ABOUT THE COMPANY:
US Tiger Securities (USTS) is a New York based full-service brokerage firm. USTS is dedicated to providing excellent and professional investment opportunities to both retail and institutional clients. USTS is the US subsidiary of NASDAQ listed firm, UP Fintech Holdings (TIGR).
Job Summary:
Brokerage Professional Client Associate will be reporting to the Brokerage Services & Product Department of USTS. This role will be focusing on servicing both institutional and retail clients regarding investment, trading, and assets movement. Additionally, this role will be interacting and collaborating with our product management team for product optimization and automation projects, acting as a key component for the analysis of end-users' experiences
Responsibilities:
· Develop strong relationships with clients and have a deep understanding of their business’s needs, challenges, and goals.
· Maintain existing client relationships through processing client requests, resolving client inquiries, and making sure key client information and documentation is up to date.
· Onboard new client accounts, which includes the collection of required documentation and client information.
· Follow through the entire inquiry process to a permanent resolution to ensure customer satisfaction.
· Prepare client experience feedback reports for ad hoc projects and product optimization.
· Provide professional assistance for clients’ onboarding, assets transfer, and securities trading related inquiries via phone, live chat, and email.
· Actively engage in available training and education programs to stay informed and up to date on policies, procedures, and risk awareness.
· Conduct in-depth research and analysis via phone and/or email for solutions to client inquiries that are unable to be resolved immediately.
· Both independently and as a team identify issues that affect clients' experience, and work on solving those issues.
· Perform periodic record keeping, reports filing, and other tasks as assigned.
Education Requirements:
· Associate or Bachelor’s degree.
· Business related majors are preferred.
Skills Requirements:
· Obtain FINRA Series 7 & Series 63 within 60 days after enrollment.
· Excellent verbal communication skills in English, as well as in Mandarin or Cantonese.
· Excellent task-management, analytical, and organizational skills.
· Good interpersonal skills
· Must be proactive, self-motivated, detail-oriented, and client service oriented.
· Must possess critical thinking and problem-solving skills.
· Ability to take ownership of client issues and follow up appropriately.
· Experience with Microsoft Office products (Excel, PowerPoint, Word).
Pay: $60,000.00 - $80,000.00 per year
Benefits:
Compensation Package:
Language:
Ability to Commute:
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