Job Description

Why Psychplus?

The current delivery model for mental health care is broken in this country. Psychplus set out on a mission to reimagine how mental health care is delivered to folks who need it. Our goal is to provide a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually so our patients can be seen at their convenience.

Through a combination of exceptional medical and psychological care and best-in-class technology, we provide an unparalleled approach that serves our patients needs in an integrated way. Join us in our mission to ensure that every person has access to affordable and accessible mental health care.

About The Role

The Chief of Staff is responsible for driving both the strategic and operational success of the organization. This role serves as a key partner to the CEO and senior leadership team, overseeing day-to-day operations while also supporting high-level initiatives that shape the future of the company. By aligning operational execution with organizational priorities, the Chief of Staff plays a pivotal role in ensuring the efficiency, effectiveness, and growth of our healthcare facilities, including clinics and specialty programs, while advancing our mission to deliver high-quality, patient-centered care.

Responsibilities

• Act as a strategic thought partner to the CEO and senior leadership team, helping to set, communicate, and execute organizational priorities.
• Develop and implement strategic plans to improve operational efficiency, enhance patient satisfaction, and achieve company goals.
• Lead cross-functional initiatives to ensure execution of key projects and alignment with organizational objectives.
• Oversee budgeting, financial forecasting, and resource allocation to ensure financial health; monitor expenses, revenue, and performance metrics.
• Manage executive communications, including speeches, briefings, board updates, investor relations, and external stakeholder engagement.
• Collaborate with clinical leaders, department heads, and IT/engineering teams to streamline processes, resolve issues, and ensure scheduling/EHR systems meet organizational needs.
• Monitor KPIs and operational metrics to identify opportunities for improvement and implement corrective actions.
• Anticipate leadership needs and proactively identify solutions to complex organizational and operational challenges.
• Ensure compliance with all relevant regulations and guidelines, including HIPAA and patient privacy standards.
• Lead high-level project management efforts, driving operational excellence and alignment across departments.

Requirements

• Proven experience in healthcare operations, with preference for psychiatric or mental health settings.
• Bachelors degree in healthcare administration, business management, public policy, or a related field (Masters degree preferred).
• Previous experience as a Chief of Staff to a senior leader, government official, or within a healthcare organization strongly preferred.
• Demonstrated leadership experience, including managing teams and overseeing complex operations.
• Strong understanding of EHR systems and scheduling technology, with the ability to implement and optimize tools.
• Exceptional organizational, political, and interpersonal skills, with the ability to influence and align diverse stakeholders.
• Strong communication, writing, and public speaking skills; able to craft clear, compelling executive and stakeholder communications.
• Demonstrated ability to handle sensitive and confidential information with discretion.
• Excellent organizational and time management skills; ability to prioritize multiple priorities under pressure.
• Forward-looking thinker who proactively seeks opportunities and proposes solutions.
• Ability to adapt in a fast-paced, high-growth, startup-like environment.
• Commitment to high-quality patient care and a positive patient experience.

Perks

Our mentality is to find the best, attract the best, and pay the best talentwhich is why we prioritize quality over quantity of hires. While we offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy, we're way more excited to tell you about a few perks that are unique to Psychplus. Weve spent time thinking through what it means to be a modern mental health company and how we can better align these additional perks with our mission and values.

Additional Information

The expected base pay for this role will be between $80,000 and $100,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Psychplus Health-sponsored benefits.

Sowhat do you think?

If youve made it this far, well, were excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. We are a startup and move at the speed of light. You might be required to wear multiple hats at any given time. Theres no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Psychplus, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Psychplus because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. Were hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Psychplus, please go directly to our Careers Page:

Psychplus will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Psychplus will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Psychplus will only be sent from @psychplus.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

At Psychplus, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide accessible and affordable mental healthcare to every one of our patients.

Psychplus applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation

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