**Customer Experience Manager--Adult Trade & Lifestyle**
**Full-time | Burlington, ON**
**Company Description**
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
* We love books and all things beautiful
* We are Canadas Cultural Department Store
* Books are our heart and our soul and Great Books are JUST the Beginning
We play by the following rules:
* We exist to add joy to our customers lives each and every time they interact with us and our products
* Our job is to create joyful moments for our customers
* We treat each other the way wed treat a valued friend
* We inspire each other to do our best work
* We seek to ignite creativity and innovation every day
* We give back to the communities in which we operate
**Job Description**
WHAT YOULL DO
* Provide support for team members and customers alike, and contribute to the overall vision and sales objectives of the store
* Ensure the store is well-run, well-merchandised and well-staffed
* Attract, hire, retain and develop talented and passionate Customer Experience Representatives
* Maintain performance management records
* Execute the stores annual business plan as delivered by the General Manager
* Engage and inspire our customers on the floor
* Make meaningful connections
* Create a warm and welcoming environment in our stores
* Leverage our product to tell stories
* Add joy to our customers lives
* Curate specific product collections for each customer you meet
* Leave a lasting impression
**Qualifications**
WHO YOU ARE
* 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others
* Experience in retail or the services sector
* Proven track record of achieving sales and performance targets
* Passionate
* Enthusiastic
* Curious
* Humble
* Giving
* Driven
Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.
**WELCOME HOME**
**Customer Experience Manager--Adult Trade & Lifestyle**
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