Job Description

Iron Era Solutions is a privately owned marketing and sales firm based in East Los Angeles. We specialize in producing direct and engaging service campaigns that are designed to bring a brand directly to their customer base. Currently, we are actively searching for top talent to join our Customer Service Team.

The Customer Service Representative is an integral part to ensuring a seamless, notable customer experience, so the right individual for the job is a communications-aficionado, is passionate about being in a service-based role, and thrives in a collaborative setting. If you consider yourself a team player and want to work for an organization that believes in the great good, then we are the organization for you. 

Responsibilities:

• Engage directly with potential customers by addressing inquiries about our products and services
• Manages customer inquiries, concerns, and complaints related to order requests
• Suggests product solutions tailored to meet individual customer requirements
• Gather and evaluate customer information to generate product or service reports.
• Collaborates with the team to achieve collective goals and objectives
• Stays updated on our product offerings to provide accurate information and maintain a competitive advantage against competitors
• Executes any additional tasks as delegated.

Requirements:

• High school diploma or equivalent is required
• Bachelor’s Degree in Business Administration, Marketing, or Communications is highly regarded
• At least 1-2 years of experience in a customer service, sales or applicable role involving direct customer contact is required 
• Positive mentality and solution-focused attitude
• Has a basic understanding of customer service principles including listening to the customers, building relationships, knowing the product and making every interaction count
• Excellent verbal and interpersonal skills with a high degree of professionalism
• Must be able to function as part of a team as well as independently

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