Job Description

Job Description

Job Description

Description:

The purpose of the Executive Housekeeper is to manage our housekeeping department in accordance with established guest service, cleanliness, and sustainability standards.

Essential Job Functions

• Responsible for hiring, training and managing the performance of housekeeping staff and supervisors.
• Plans, organizes, and assigns the cleaning of all guest rooms and public areas.
• Monitors guest service scores via reports and guest comments for cleanliness, addresses any issues immediately and implements programs that meet or exceed brand benchmarks, in conjunction with AGM and GM.
• Maintain accountability for all supervisors and room inspectors.
• Ensures that all housekeeping team members have been thoroughly trained and are consistently following service standards and procedures.
• Develops and executes incentives and programs that promote positive team members relations.
• Develops weekly staff work schedules within budgeted labor guidelines to ensure maximum productivity and revenue while maintaining service standards and quality.
• Conducts and maintains inventory of all linens, in-room amenities and cleaning supplies and place inventory orders when required.
• Works closely with maintenance department to ensure that maintenance and repairs involving guest rooms and public areas are completed timely.
• Ability to interpret and perform intermediate computer functions.
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
• Work as Manager on Duty, when necessary.
• Ensures compliance with all applicable laws and regulations.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.

Supporting Property Operations Function(s)

• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.
• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Stonebridge core values.

Career Development opportunities:

• Assists in performing required annual Quality audit with GM & AGM
• Assures compliance with Internal Audit
• Ensures a viable key control program is in place.
• Ensures compliance with budget
• Understands financial statements, activity reports, and other performance data.
• Manage labor expenses to fit within budgets and/or updated forecasts.
• Develop and execute Room's division budget and revenue forecasts. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.

Position Requirements

• High school diploma or equivalent.
• 1 to 2 years of related experience in Housekeeping and Customer Service.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

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