Help Desk Support Technician Job at Compunnel Inc., Birmingham, AL

WG1MNGZteTBxK3U0MWkvUnBRMC95TndEdkE9PQ==
  • Compunnel Inc.
  • Birmingham, AL

Job Description

Local candidates only!

Client : Xerox Corporation

Job ID : XNAJP00027921

Job Title: Helpdesk technician

Work Hours: Monday to Friday 8:00am to 5:00pm

Pay rate: $20/hr

Work Address: 1000 Urban Center Drive Suite 600 Birmingham AL 35242

Requirements:

  • 0-5 years in a technical customer environment Call Center experience
  • Must have a valid driving license

Job duties:

  • Provide first-level remote IT services or assist in the delivery of higher level services to our customers - Properly enter all calls into the helpdesk system
  • Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed
  • Service Level Agreement parameters
  • Ability to use remote desktop applications in order to troubleshoot end user PC related problems
  • Ability to resolve standard documented problems with minimal assistance
  • Take ownership for customer problem resolution
  • Possesses working knowledge of customer support business and technology processes:
  • Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc.

Job Tags

Work at office, Local area, Remote work, Monday to Friday,

Similar Jobs

Phaxis - Education

Special Education Teacher Job at Phaxis - Education

 ...Special Education Teacher Middle School Location: Beach Park, IL Phaxis Education is hiring a full-time Special Education Teacher to support middle school students (grades 68) in Beach Park, IL. This onsite role is ideal for educators passionate about making... 

Kings Dominion

Haunt Makeup Artist Job at Kings Dominion

 ...individuals to bring to life all of our stunning characters! As a seaonal Make Up Artist, you may apply or work with any of the following products: stage and show make up, latex makeup, prosthetics and other special fx makeup for performers. Youll also: Apply... 

LR PALM HOUSE LLC

Executive Housekeeper Job at LR PALM HOUSE LLC

 ...Job Description Job Description Description: The Executive Housekeeper oversees all aspects of housekeeping operations within the hotel, ensuring cleanliness, comfort, and safety for guests and maintaining a positive working environment for housekeeping staff. This... 

Xperience XRG

Bar Back-Sol Mexican Cocina Job at Xperience XRG

Xperience XRG - JobID: de867ef8-2255-40a2-85e6-9303e866ea0b [Server Assistant] As a Bar Back at Xperience XRG, you'll: Provide service to bartenders in a timely manner; Prepare all mixes and garnishes; Ensure proper rotation of all liquor, beer, wine and consumable items...

Premium Dentistry

Dental Assistant PART TIME with NJ license Job at Premium Dentistry

 ...Advancement Opportunities Flexible Scheduling Competitive Compensation Job Summary We are seeking a qualified and caring Dental Assistant to join our team! As a Dental Assistant, you will provide top-notch dental care that makes our clients feel like family....