Help Desk Support Technician Job at Compunnel Inc., Birmingham, AL

WG1MNGZteTBxK3U0MWkvUnBRMC95TndEdkE9PQ==
  • Compunnel Inc.
  • Birmingham, AL

Job Description

Local candidates only!

Client : Xerox Corporation

Job ID : XNAJP00027921

Job Title: Helpdesk technician

Work Hours: Monday to Friday 8:00am to 5:00pm

Pay rate: $20/hr

Work Address: 1000 Urban Center Drive Suite 600 Birmingham AL 35242

Requirements:

  • 0-5 years in a technical customer environment Call Center experience
  • Must have a valid driving license

Job duties:

  • Provide first-level remote IT services or assist in the delivery of higher level services to our customers - Properly enter all calls into the helpdesk system
  • Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed
  • Service Level Agreement parameters
  • Ability to use remote desktop applications in order to troubleshoot end user PC related problems
  • Ability to resolve standard documented problems with minimal assistance
  • Take ownership for customer problem resolution
  • Possesses working knowledge of customer support business and technology processes:
  • Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc.

Job Tags

Work at office, Local area, Remote work, Monday to Friday,

Similar Jobs

Supplemental Health Care

LPN / LVN - School Nurse - $39 per hour - Urgently Hiring Job at Supplemental Health Care

 ...Supplemental Health Care is seeking a LPN / LVN School Nurse for a local contract job in Rockville, Maryland. Job Description & Requirements ~ Specialty: School Nurse ~ Discipline: LPN / LVN ~ Start Date: ASAP ~ Duration: 13 weeks ~37 hours per week... 

Trigg Enterprises LLC

Assistant Manager @ BOJANGLES Exit 7 Brisol VA Job at Trigg Enterprises LLC

 ...Job Description Job Description Assistant Manager Benefits Meals 100% discount while clocked in. Direct Family member discount Some Holiday Closures Medical, Dental, Vision, Flexible schedules, and more for full-time employees Vacation pay is available... 

Itlearn360

Personal Assistant to Founder/CEO at EMCD Miami, FL Job at Itlearn360

Overview Personal Assistant to Founder/CEO Miami, FL, USA or remote in EST time zone Full-timeAbout EMCD EMCD is a simplified crypto-fintech platform. EMCD comprises a complete ecosystem of crypto services built around a top 10 global mining pool (#1 in Eastern Europe).... 

Core Medical Group

Travel Psychiatric Registered Nurse Job at Core Medical Group

 ...Job Description Core Medical Group is seeking a travel nurse RN Psychiatric for a travel nursing job in Elmira, New York. Job Description & Requirements ~ Specialty: Psychiatric ~ Discipline: RN ~ Start Date: 10/13/2025~ Duration: 13 weeks ~40 hours per... 

Manpower

Fulfillment Associate Chippewa Falls Job at Manpower

 ...deadlines while maintaining quality standards Effective communication with team members, supervisors and quality control personnel...  ...each week? $.50 increase in pay after 500 hours worked Entry level, no experience necessary Open to long-term or short-term...