Job Description

Job Description

Job Description

Housekeeping Manager

SUMMARY : The Housekeeping Manager manages the housekeeping functions and is responsible for the daily shift operations of the housekeeping department. They direct the work of employees to ensure property guestrooms, public spaces and associate areas and laundry are cleaned and well maintained and ensure compliance with all policies, standards and procedures. The Housekeeping Manager must provide a high level of oversight and operational/personnel support to ensure the smooth running of the housekeeping department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :

• Responsible for managing, developing and mentoring staff of full-time and part time housekeeping employees, including initiating employment actions such as hiring, firing, and disciplining
• Ensures housekeeping staff are aware of work place expectations; providing on-going assistance, training and mentoring to staff; promoting a positive, enthusiastic and cooperative workplace environment by working side-by side with staff; reinforcing procedures and practices through repetition; leading by example and providing ongoing constructive feedback.
• Controls labor costs through effective scheduling of housekeeping staff and training and development of employees.
• Maintains a positive and compliant employee relations climate. Responsible for staffing, training, evaluation and counseling of housekeeping staff. Promotes support and communication with entire staff. Positively interacts with staff and rapidly solves problems.
• Perform and supervise all stages of linen processing, including, but not limited to, collecting, transporting, sorting, weighing, loading and unloading (washers, dryers and chutes), ironing, folding, storing and delivering.
• Maintain cleanliness of laundry machinery and laundry area.
• Maintain and monitor stock levels and notify Director of inventory levels weekly of trends.
• Maintain confidentiality of proprietary and guest information; protect company assets and guest privacy.
• Must have a thorough knowledge of specific functional area to manage everyday business operations and create innovative solutions to work challenges.
• Communicate with others using clear and professional language.
• Comply with quality assurance expectations and standards.
• Be thoroughly familiar with hotel amenities, guest room features, restaurants, surrounding venues and hotel policy to assist guests and visitors with requests for information.
• Perform other reasonable job duties as requested by Management. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

QUALIFICATION REQUIREMENTS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSE, AND REGISTRATIONS

• Must be able to submit supporting documents of education and training (High School Diploma, GED, Degree and Certificates) to support qualifications.
• Must be able to obtain and maintain a gaming license in good standing according to the licensing rules and regulations.
• Must be able to obtain and maintain in good standing a Driver’s License and qualify for Fleet Management coverage on company vehicles.

EDUCATION AND EXPERIENCE :

• High School Diploma or GED required; with demonstrated successful supervisory experience of two (2) years. Guest service, front desk, housekeeping, and/or related professional area preferred (G11).
• Associates Degree and two (2) years/ experience in the guest services, front desk, housekeeping, and/or related professional area (G12). SUPERVISORY RESPONSIBILITIES : Directly supervises all Team Members in the department. Assists in the direct supervision of all department employees on assigned shift. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

SPECIAL QUALIFICATIONS : Strong organizational skills required.

SAFETY REQUIREMENTS : Safety is a core value at Shoshone-Bannock Gaming/Hotel. The ability to work safely and prevent personal injury is a key job requirement of every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.

LANGUAGE SKILLS : Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS : Ability to work with mathematical concepts such as addition subtraction and multiplication tables.

REASONING ABILITY : Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. 3 While performing the duties of this job, the Employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms; and talk or hear. The Employee frequently is required to stand and walk. Ability to lift, bend, stoop, push or pull heavy loads, and stand for long periods of time with or without reasonable accommodations. Requires lifting bundles of linen weighing up to 75 lbs. Ability to push and/or pull wheeled carts weighing up to 100 pounds with or without reasonable accommodations.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Employee regularly works around mechanical moving parts. The noise level in the work environment is usually moderate to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. When on the casino floor or other designated areas may be subjected to tobacco smoke.

Discover Amazing Benefits at Shoshone-Bannock Casino Hotel!

At Shoshone-Bannock Casino Hotel, we believe in taking care of our team members. Check out the fantastic benefits you'll enjoy when you join our family:

Paid Leave and Holidays:

• Generous PTO and vacation days to recharge and relax.
• Ceremonial leave to celebrate important cultural events.
• Various holidays off to spend time with family and friends.

Comprehensive Benefits Package:

• Health Insurance: Medical, Dental, Vision, and Prescription coverage to keep you healthy.
• Basic Life/AD&D/Dependent Life: Protect yourself and your loved ones.
• Telemedicine: Access healthcare professionals from the comfort of your home.
• Short Term and Long-Term Disability: Support when you need it most.
• Employee Assistance Plan (EAP): Get help with personal and professional challenges.
• Supplemental Products: Enhance your coverage with options like Flexible Spending Account, Hospital Indemnity, Critical Illness, Accident, Identity Theft Protection, and Whole Life with Long Term Care.
• Retirement Plans: Secure your future with 401K and ROTH plans.

Enrollment Information:

• Open Enrollment: Enroll in benefits once yearly during open enrollment.
• Eligibility: All permanent full-time employees (30+ hours per week) who have completed their probationary period are eligible to enroll.

Ready to make a difference in our team and enjoy these amazing benefits? Apply now and become a part of our team at Shoshone-Bannock Casino Hotel!

Please fill out the attached application and send it to Josephine Tuell at josephine.tuell@shobangaming.com.

If you have any questions or concerns, please reach out to Josephine at 208-238-4800 ext. 3041.

Job Tags

Similar Jobs