Job Description

Job Description Job Summary: As our Incident Response Project Manager, you will be primarily dedicated to external, client-facing projects within our Incident Response team. You will be the driving force behind successful, thorough, and robust project deliverables that result in progressive change and secure enhancements to our client's technical environments. As the primary face of the team on client calls, you will field questions, establish trust, and set precedent as the go-to person for all incident-related matters. You will be tasked with understanding the current state of an incident, establishing ownership of the overall direction of containment and recovery, and ensuring all parties are aligned with the verticals defined. Constantly in sync with the primary lead engineer leading containment and recovery strategies and delivering agreed-upon strategic initiatives to all parties, you will work as part of a dynamic, flexing team – ready to respond at a moment's notice, mapping into your team's on-call rotation. This position will report directly to our Director of Incident Response PMO. Responsibilities (including, but not limited to): Project Management Coordinates multiple, external technical projects from inception to completion: Follow established core processes, project templates, and methodologies. Lead in Professional Services stand-ups & meetings. Collaborate on project planning, design, deliverables, timelines, and contingency planning. Translate SOW requirements into realistic project plans. Manage project resources to ensure on-time delivery. Track and manage project budgets from start to finish. Oversee T&M scope and time entries, confirming validity. Employ measures to contain project scope. Ensure QA standards are met before delivery. Outline goals, strategy, and execution with engineers: Assist in triage and access establishment for project kick-off. Drive development of project proposals and scope documentation. Address conflicts using conflict management techniques. Assign and align resources, understanding capacity and skill sets. Follow up regularly with engineers to monitor progress and identify roadblocks. Monitor and report project progress to stakeholders: Leadership, Finance, Client Contacts, and IR Partners. Lead status meetings with clients, manage expectations, and create reports and presentations as needed. Participate in incident response on-call rotation. Identify issues requiring escalation. Handle billing disputes, overruns, and customer service issues, involving additional resources as needed. Conduct post-mortems to identify lessons learned and improve processes. Problem Solving Actively participate in resolving technical or business roadblocks. Make sound judgments despite limited resources or data. Ensure delivery of appropriate solutions at the right time and cost. Leverage intermediate to advanced systems configuration, management, and maintenance skills in areas such as: Microsoft technologies: Windows Server, Exchange, SQL Server, SharePoint, Active Directory, GPO, LAPS, SCCM, MDT, Intune, O365, Azure. Virtualization: VMware, Hyper-V; including restoring, reimaging, and managing virtual servers and hosts. Remote access and backup solutions. Diagnostic tools and security solutions. Metrics Measuring Success Maintain billable utilization targets. Generate and update reports daily. Meet project deadlines and keep projects profitable. Use variance formulas to measure success. Achieve high customer satisfaction scores. Record work details in ServiceNow in real-time. Identify opportunities for process improvements. Following Process Execute project deliverables according to Entara's process: configure, test, implement, refine, document, monitor, transition. Perform approved changes following Entara's Change Management Process. Communicate project status and feedback professionally and timely. Skills and Experience: Master technical project delivery and systems engineering, ideally with a four-year degree and PMP certification. Experience managing client-facing projects as the primary project manager. Ownership of client projects with high satisfaction outcomes. At least 5 years of experience in delivering IT waterfall projects involving systems and virtualization. Strong organizational skills and commitment to quality. Excellent written and verbal communication skills, capable of engaging with both technical teams and executive stakeholders. Flexible working hours, adaptable to project needs, including evenings, weekends, and travel when necessary. Dedicated home office setup with reliable internet (minimum 50MBPS bandwidth). Desired Personality Traits: A Mythical Character : Persistent, resilient, and solution-oriented. The Devil is in the Details : Attentive to details and thorough documentation. Corporate Usain Bolt : Efficient, organized, and able to handle multiple tasks swiftly. A Combo Meal : Balanced in teamwork and advocacy for quality delivery. Emotionally Mature : Calm under pressure, respectful, and communicative. The Benefits of Working for Entara, an Abacus Group Company: Exposure to diverse technologies. Career advancement opportunities. Supportive team environment. Competitive compensation and benefits including medical, dental, vision, life insurance, 401k, PTO. Opportunities for technical training and development. #J-18808-Ljbffr ZipRecruiter

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