We are seeking an IT Help Desk Specialist Client : Japanese Manufacturer Working Location Louisville, KY 40258 (Client office Onsite) Employment Type : 30 hours per week Expected working hours : 9AM to 4PM (1 hour unpaid lunch break) Job Overview Provide support services during designated service operation hours, as directed by the client and/or company management Have a proactive communication with both client and company management Understand the requirements and instructions from company management, delivering services in alignment with these directives, including adherence to Bring Your Own Device (BYOD) policies. Engage with all relevant company-provided documents and training materials Submit company requited report, attendance for requested meeting, training course Mentor and train new team members if necessary Follow team manager's request/instruction to operate IT operation support team Key Responsibilities Provide technical support to client users as an IT Support member Provide and manage client IT support operation related document Understand and follow client's request and instruction Expand the business with existing and new client Requirement and Skills Very flexible adaptable mindset and embraces challenges, particularly in response to sudden changes in requests, work-flow, rules, responsibility range, and environment. Strong drive to handle heavy workloads with determination and motivation Shows a strong determination to reach set goals Possesses a minimum of 3 years of experience of user operation support Strong attention to details with the ability to troubleshoot issues and provide resolutions Team-oriented personality Excellent communication skills Microsoft Office (Outlook/Word/Excel/PowerPoint) English (speaking and writing) skill Capable of lifting and carrying items weighing up to 20 lbs Additional Informations Ensure readiness at the client's operational site prior to the commencement of service operations. Adhere to attire guidelines provided by the client and/or company management while on-site. Cinter Technology Services
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