IT Help Desk Technician/ Support Job at Watson Realty Corp., Jacksonville, FL

VzJQL2NXK3lxZXkrM0NmVW9RNCt5ZHNCdWc9PQ==
  • Watson Realty Corp.
  • Jacksonville, FL

Job Description

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities and duties:
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures.

Requirements and skills:
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field.
Employment Type: Full-Time
Salary: $ 19.00 33.00 Per Hour

Job Tags

Hourly pay, Full time, Work at office, Remote work,

Similar Jobs

Latitude Inc

Utility Locator (DMV Travel) Job at Latitude Inc

We are seeking an experienced Utility Locator with a minimum of 4 years of professional experience in a variety of utilities. The ideal candidate will have a clean driving record, a clear background, and the ability to pass a drug test. A company vehicle will be provided... 

Swatch

Full-Time Keyholder Job at Swatch

Swatch is seeking a Full-Time Keyholder for its location at The Mall at Millenia in Orlando, FL. This role involves overseeing daily store operations, supporting sales staff, and ensuring excellent customer service. Ideal candidates will have prior retail experience, strong... 

Dignity Health

Housekeeper Job at Dignity Health

 ...Performs a variety of environmental service duties to maintain the hospital in a neat, orderly and sanitary condition.**Core Duties:**+...  ...and supplies in and around hospital departments.+ Keep housekeeping closet locked.+ Keep housekeeping carts locked.+ Other duties... 

Addison Kenway.

Aesthetics Injectables Nurse Practitioner or Physician Assistant Job at Addison Kenway.

 ...Assistant Hoboken, New Jersey Job# 16702321 Located in northern New Jersey, this upscale aesthetic practice specializes in advanced cosmetic injectables and personalized treatment plans. The position involves providing neurotoxin and dermal filler treatments, educating... 

SunStar Solutions

Solar Installer Job at SunStar Solutions

 ...SunStar Solutions is a leading provider of renewable energy with over 5 years of experience in the industry of Solar Panel Systems. We specialize in designing, installing, and maintaining photovoltaic systems for residential, commercial, and industrial customers. We're...