Job Description

We are actively seeking passionate and creative individuals who enjoy reading, are available on nights and weekends, and who have reliable transportation to the store. We prefer those with bookselling experience, but a combination of customer service experience and a passion for reading counts! We have a staff diverse in age, gender, race, language, and class; all are welcome here.

Please read the below before submitting your answers and resume on this form.

Duties & Responsibilities

1. Provide friendly, consistent, and accurate customer service;
2. Alphabetize and/or Stock/Re-stock supplies and product that need put away during shift, which will include climbing ladders, crouching, and lifting up to 50 pounds of books;
3. Keep up-to-date on current books;
4. Provide write-ups for new favorite books and/or recommendations on a monthly basis;
5. Ensure all book online orders that come in during shift are processed and ready for delivery;
6. Keep the bookstore clean;
7. Balance the cash drawer;
8. Take and relay accurate phone messages; and,
9. Staff onsite and potentially off-site author events and book tables.

Qualifications

Required Qualifications:

· High school diploma or equivalent;

· One (1) year customer service experience in a retail environment preferred; and

· Must enjoy reading and be able to commit to reading 4 new books a month.

Preferred Qualifications:

· Experience with electronic cash registers, Microsoft operating systems, Microsoft Office software, and standard office equipment.

Skills & Abilities:

· Customer Service Skills: Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;

· Interpersonal Skills: Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things; have an appreciation and respect for people of all races, genders, sexual orientation, socio-economic class, etc.;

· Oral Communication: Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions;

· Problem Solving Skills: Identify and resolve problems in a timely manner; gather and analyze information; develop alternative solutions; use reason even when dealing with emotional topics;

· Professionalism: Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration; accept responsibility for own actions; follow through on commitments; and

· Productivity: Complete work in a timely manner; and strive to increase productivity.

Working Conditions

· Retail hours: Nights, weekends, some holidays

· Frequent need to lift at least fifty (50) pounds;

· Ability to sit and stand for long periods of time;

· Frequent need for oral, written and auditory communication;

· Frequent mobility to shelve and organize product; and

· Frequent repetitive hand and wrist motions.

What We Offer

1. Employees have access to Advanced Reader’s Copies the store receives.

2. Employees receive a discount on books, food, and beverages they purchase.

3. We pay a living wage in congruence with Orange County’s standards.

4. Employees receive health care, dental, and vision benefits.

5. Employees receive a select number of paid personal and mental health days.

6. There is the opportunity to meet many fascinating authors and writers as they tour through Chapel Hill.

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Job Tags

Holiday work, Part time, Shift work, Night shift, Weekend work,

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