Job Description
Posting Details Posting Information
Posting Number S363P
Working Title Public Services Desk Attendant
FLSA Non-Exempt
Pay Grade 2
Advertised Salary starting at $16.20
Position Status Full Time
Appointment Length 12 Months
Department Libraries & Information Sciences
Job Summary/Basic Function The Public Services Desk Attendant oversees the library's student assistant program and ensures the smooth operation of the Public Services Desk. This role includes managing collection maintenance and the daily distribution of library mail.
Minimum Qualifications - Experience with Microsoft Office in the workplace, particularly Excel.
- Good oral and written communication skills.
- Ability to multitask efficiently.
- High School degree.
- Must be able to work Sunday - Thursday from 12:00 pm until 8 pm
Preferred Qualifications - Experience working in a library.
- Knowledge of the Library of Congress Classification system (LCC).
- Post secondary degree or certificate.
Posting Date 11/13/2025
Close Date Special Instructions Summary The working hours for this position are Sunday-Thursday 12:00pm-8:00pm Appointment to this position will be contingent upon a satisfactory background check.
We believe in work-life balance and keeping time for things we love outside our work. Shepherd University offers generous
employee benefits , including:
o 13 paid holidays
o 15 days annual leave (vacation) per year
o 18 sick days per year and the flexibility to use that time to care for immediate family members
o Wide range of health insurance and other benefits
o 401(a) retirement savings with 6% contribution match; eligibility to continue health insurance post-retirement, and other retiree perks
o Tuition waivers for employees and their dependents
Job Duties
Description of Job Duties Responsible for opening and/or closing the library.
Maintains a digital record of hours worked by, and money paid to, student assistants.
Approves biweekly student assistant timesheets digitally and/or in print.
Maintains student assistant personnel files in a secured location.
Maintains the Supervisor of Student Assistants Operations Manual in print and digitally.
Maintains the Brightspace student assistant training site.
Creates announcement for student assistant positions and submits to the Student Employment Office.
Interviews prospective student employees and submits the hiring proposal to the Student Employment Office.
Schedules students and trains them in Public Services duties.
Evaluates student assistant's performance informally on a regular basis and formally on a yearly basis.
Assesses potential student assistant issues and handles accordingly in consultation with the Public Services Librarian.
Serves as the staff advisor to the Student Library Advisory Board (SLAB) assisting members with planning and implementing events.
Updates voice mail announcements at the Public Services desk according to the library's operating schedule, as needed.
Checks Public Services phone voicemail daily and refers call to appropriate library staff, or returns patron's call, as needed.
Performs all desk services including but not limited to checking materials in/out, preparing books for shelving, answering the Public Services Desk telephone, troubleshooting problems with equipment.
Assigns tasks to student assistants and directs them in these tasks.
Assists patrons with title/author searches; locates materials on the shelves for patrons; refers patrons to the reference librarian, as needed.
Follows up on Item/Patron transactions that require additional attention.
Processes library room reservations through the University's Event Management System (EMS) and prints daily event and room schedules, as needed.
Assists with the organization of the Public Services desk to facilitate efficient service, including replenishing supplies and forms and notifying the library director when items need to be re-ordered.
Checks and processes Call Slip reports multiple times per day.
Processes lost/withdrawn books.
Assists with setting up furniture arrangements to achieve the requirements of an event/meeting held in the library. Returns furniture to the original arrangement following the event.
Contributes to the library's social media accounts.
Collects data for surveys and reports.
Performs other duties as assigned.
Job Tags
Full time, Work at office, Immediate start,