Job Description

***Note: This is a full-time based in Hanover, Maryland. ***

The starting flat rate for this role is $21.50/hour, with room to grow with tenure

Come join the team that is reinventing home! Wayfair is hiring an Ops & Visual Lead for our returns Outlet retail store! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair’s Outlet store might be the future home for your career.

Hours: 40 hours per week

Store hours:

Monday - Saturday: 10am - 8pm

Sunday: 11AM - 7PM

Benefits to building a home for your career with Wayfair:

• Growth opportunities (Conversions, Promotions, and more!)

• Health benefits start day one

• Wayfair company discount

• 401(k) with company match

• Overtime hours & pay

• Referral bonuses

What you’ll do:

• As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.

• Master our brand story and be able to share our brand with polished communication, personal appearance and professionalism.

• Maintain leadership presence through effective floor management and resource allocation.

• Work to amplify the Wayfair brand family by being an integral part of a high performing customer centric team.

• Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked. Maintain visual standards required by Wayfair and Tanger Outlets.

• Support customer fulfillment across all channels leveraging all services including (order pick up, incoming inventory).

• Safely unloading and organizing incoming and outgoing freight as needed

• Maintaining backroom standards including ticketing as needed

• Replenishment duties, including signage.

• Assist with Visual adjacencies and presentations as needed.

• Ensure the store meets visual, replenishment, cleanliness, safety and back of house standards during floor leadership shifts.

• Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.

• Foster and instill a culture of accountability and continuous feedback to promote a profitable, positive, and dynamic environment.

• Live by, emulate, and guide by our People Principles every day.

• As Keyholder, you are responsible for opening and closing the store

What you’ll need:

• 2+ years of retail experience; preferably in the home or furnishing space. Interior design , furniture, or home goods experience preferred.

• Passion for great customer service, operational excellence, and efficiency to meet company goals.

• Track record of thriving in a fast paced and changing environment.

• Strong organization, self-motivation, communication and relationship management skills.

Essential Functions:

• Excellent verbal communication skills.

• Excellent active listening skills.

• Excellent sales and customer service skills.

• Ability to anticipate customers' needs.

• Technical acumen to learn necessary software and systems

• Ability to process information and merchandise through a computer system and POS register system.

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. Must be comfortable repeatedly lifting up to 75 pounds unassisted and maneuvering product 150+ pounds unassisted or via team lift.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Hours:

At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. However, we will work to provide you with your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed.

Our store hours are Monday - Saturday 10am -8pm & Sunday: 11am - 7pm . Employee shifts may include two hours before or after store hours .

Employment/promotion to this role will be contingent on successful completion of a background check.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form ( .

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here ( .

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

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