Job Description

Introduction

THIS IS A NEW ASSEMBLED\rEXAMINATION. The eligible list resulting from this\rexamination will cancel any existing list and may last approximately one year\rbut can be extended.\r\r\rSupplemental Questionnaire: A properly completed\rSupplemental Questionnaire must be submitted with each application.\rApplications and Supplemental Questionnaires must be in the possession of the\rHuman Resource Services Department by 5:00 p.m. on the Last Day for\rFiling. Failure to submit the Application or Supplemental Questionnaire\rwill result in disqualification. \rApplications and Supplemental Questionnaires\rwill only be accepted online.\r

DESCRIPTION

\r\r\r\rALAMEDA COUNTY HEALTH\rAlameda County Health is the local government agency that promotes and protects the health and well-being of all who live, work, learn, and play in Alameda County. We coordinate services and cultivate partnerships with community organizations and providers to help ensure access, organize, and deliver health care and services to people with Medi-Cal and without insurance, support resilient communities, and improve health for all. We focus on health equity by developing programs and systemic solutions that reduce disparities for the people and communities we serve.\rAlameda County Health’s departments and programs focus on services and support that provide care for the whole person.\rThe Behavioral Health Department provides mental health and substance use services for people with Medi-Cal and without insurance and supports people along their path to wellness, recovery, and resilience.\rThe Environmental Health Department works to keep our air, water, and food safe; it regulates, protects, and promotes the health of everyone in Alameda County by enforcing environmental health codes to reduce exposure to toxins and diseases.\rThe Public Health Department focuses on community and population-level health, preventing and addressing root causes of health inequity across a range of communicable and chronic diseases.\rAlameda County Health also provides services through Housing and Homelessness Services, Emergency Medical Services Agency, HealthPAC, and Healthy Schools and Communities.\r\r\r\r\rPUBLIC HEALTH DEPARTMENT\rAs part of Alameda County Health, the Public Health Department works in partnership with our local communities to ensure the optimal health and well-being of all people. We monitor health status and service delivery, prevent disease, mobilize communities, conduct outreach, and promote health policy and education. We actively seek partnerships and engage with the community to improve community health through a dynamic and responsive process that respects diversity, addresses health equity, and challenges us to provide for present and future generations.\r\rWe are nurses, doctors, community psychologists, epidemiologists, dentists, medical social workers, physical and occupational therapists, dietitians, outreach workers, health educators, program managers, and pre-hospital care coordinators.\rTHE POSITION\r\rUnder\rgeneral supervision, to perform program-specific, evidence-based, long-term\rcase management in the Health Care Services Agency (HCSA) case management, care\rcoordination, home visiting and/or family support programs and work\rcollaboratively to provide a seamless system of services and support for\rclients in Alameda County; acts as a liaison between communities, agencies, and\rother resources, services and program staff; and to do related work as\rrequired. Program-specific, evidence-based case management is defined as\rintensive work with families over a period of two to three years using\revidence-based models specific to the program which incumbent is assigned and\rtarget client population(s). These programs are proven to improve health and\rpsychosocial status of clients served.\r\r*Program-specific, evidence-based case management is defined as intensive work\rwith families over a period of two to three years using evidence-based models\rspecific to the program which incumbent is assigned and target client\rpopulation(s). These programs are proven to improve health and psychosocial\rstatus of clients served.\r\r\rTHE VACANCY\rThere is currently one vacancy located in the Health\rFamilies America program within the Maternal, Paternal, Child and Adolescent\rHealth (MPCAH) unit of the Public Health Department. However, the eligible list\rresulting from this recruitment may be used to fill future vacancies within\rother program areas.\r\rMATERNAL, PATERNAL, CHILD, AND ADOLESCENT HEALTH (MPCAH) UNIT\rMaternal, Paternal, Child, and Adolescent Health (MPCAH) is dedicated to\rcoordinating services for families, including teens, pregnant women, mothers,\rfathers, caregivers and children in Alameda County. MPCAH enhances access\rto comprehensive, quality health care and focuses on early intervention and\rprevention services. The goal is to reduce health disparities, protect\rand improve health outcomes among Alameda County families, including pregnant\rwomen, parenting women and men, and their children.\r\rMPCAH programs work to ensure that women, children, youth, fathers, and\rfamilies achieve optimal health and well-being through the provision of\rclient-centered, culturally responsive, strengths-based services and supports,\rcombined with community transformation efforts that aim to improve neighborhood\rconditions.\r\rHEALTHY FAMILIES ALAMEDA COUNTY\rHealthy Families Alameda Countyis a voluntary home\rvisitation program designed to promote family and child health and wellbeing\rthrough a variety of services, including child development, access to health\rcare, and parent education. The program targets at risk pregnant women and\rfamilies with newborns under 2 weeks of age. Services are provided until the\rchild reaches 3 years. One of the two positions will be serving Spanish\rspeaking families.\r\rTHE IDEAL CANDIDATE\rIn addition to meeting the minimum qualifications below, the\ridea candidate will have experience conducting in homeand community\rvisits with clients, conducting outreach, administering screenings and\rassessments, and maintaining timely and accurate documentation related to\rclient needs and services provided. Additionally, the ideal candidate will\rpossess the following critical attributes:\r\r Experience\r using a collaborative process to assess, recommend, plan for and provide\r comprehensive case management in clients’ homes or in the community.\r Exceptional\r written and verbal communication skills, and the ability to communicate\r effectively with diverse audiences and in a variety of contexts.\r Eagernessto\r understand client needs – actively seeking information to understand\r client circumstances, problems, expectations, and needs and verifying\r understanding.\r An\r understanding of the impact internal and external issues (e.g., economic,\r political, social trends) have on the work of the organization.\r Ability\r to work effectively with individuals of diverse cultures, interpersonal\r styles, abilities, motivations or backgrounds.\r Ability\r to build and maintain professional, constructive and collaborative\r relationships with diverse communities, organizations, and local public\r and private service providers.\r Ability\r to generate relevant options for addressing problems/opportunities and\r achieving desired outcomes.\r Ability\r to effectively manage conflict; taking positive action to resolve conflict\r in a way that addresses the issue, dissipates the conflict, and maintains\r the relationship.\r Experience\r interacting with clients and peers in a way that gives them confidence\r your intentions and those of the organization.\r Professional\r Integrity - displaying and promoting high standards of ethical conduct and\r behaviors consistent with agency and governmental standards.\r Ability\r to remain self-reflective and open to suggestions and ideas.\r Knowledge\r of, and familiarity with, Windows based computer programs and electronic\r case management systems.\r\r\r

MINIMUM QUALIFICATIONS

Possession of a Bachelor’s degree and three (3) years performing case management duties for clients with complicated medical and social risk factors in a health care or social services setting. \r\rNOTE: The Civil Service Commission may modify the above minimum qualification in the announcements of an examination. \r

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:\r\r\rKnowledge of:\r\r\r Targeted Case Management Reporting (TCM)\r Assessment skills, including facility with validated screening tools.\r Extensive knowledge of community and governmental services and resources\r Interest in working with multi-stressed and multicultural families and the communities in which they live.\r Experience observing clients, recording information, conducting client interviews, implementing service plans\r Ten Essential Public Health Services\r Problem-solving techniques, handling crisis intervention matters, and using proper decision making skills\r A strong desire to help others and the ability to establish trusting relationships\r Effective communication and interpersonal skills including reflective practice\r A sense of responsibility and the ability to manage time effectively. \r Interviewing techniques and methods including motivational interviewing.\r Understanding of basic social needs, attitudes and behavioral patterns; the principles of counseling and health education, health promotion, disease prevention, and preventive health care.\r Community structures and dynamics and method of group facilitation.\r Outreach experience and knowledge of, program development, implementation and evaluation.\r Public Health funding mechanisms and compliance\r Computer database operation and basic data entry skills. \r\r\r\r\r\rAbility to:\r\r\r Provide interventions to clients beyond supportive counseling and health education.\r Chart all client interactions succinctly and within the charging guidelines provided by the evidence-based model.\r Establish and maintain effective working relationships with clients, their families, professionals, para-professional and support staff in the department, outside agencies, schools and with the general public in a variety of ethnic and cultural communities.\r Communicate clearly and effectively, both orally and in writing with linguistic and cultural proficiency.\r Follow prescribed procedures and policies.\r Obtain and maintain accurate case information in electronic database format.\r Understand and accept differences in attitudes toward health problems resulting from medical, cultural, socioeconomic and other factors Analyze client activities and integrate appropriate program activities/services.\r Understand the connections between social conditions (income/community economics, transportation, education, housing, incarceration) and individual and community health\r Use knowledge to assist clients in accessing resources that address barriers.\r Establish trust with families in order to obtain accurate personal, sensitive and confidential data from clients across ethnic and cultural lines.\r Research, prepare and deliver preventive health presentations.\r Recognize the contributions of diverse opinions and perspectives\r Incorporate ethical standards of practice into all interactions with individuals, organizations and communities\r Leverage assets and resources for improving the health of a community\r Communicate information to influence behavior and improve health\r\r\r\r\r\r

EXAMINATION COMPONENTS

THE\rEXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:\r\r A review of applicants'\r applications to verify possession of minimum requirements. Those\r applicants who possess the minimum requirements for the class will move on\r to the next step in the examination process.\r A review of candidates’\r Supplemental Questionnaires to determine the best qualified. Those\r candidates considered the best qualified will move on to the final step in\r the examination process.\r An oral interview which\r will be weighted as 100 % of the candidate's final examination score. The\r oral interview may contain situational exercises.\r\r\rCANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS\rEXAMINATION.\rWe reserve the right to make changes to the announced examination\rcomponents.\r\rAlameda\rCounty utilizes a Civil Service Selection System founded on merit. Such a\rsystem is competitive and based on broad recruitment efforts and equal\ropportunity for qualified applicants to test in an examination process designed\rto determine the qualifications, fitness and ability of competitors to perform\rduties of the vacant position. Many of our recruitments are targeted and\rspecific to the needs of a current vacant position, in which case, the eligible\rlist may be exclusively used for that current vacant position. Other\rrecruitments may be more broadly used for both current and future vacancies, or\rfor other alternate jobs with comparable scopes of work. To learn more about\rour recruitment and selection process, please visit the “What You Need to Know”\rsection of our website,

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice\rin advance of any examination process which will require their attendance. The\rfollowing dates aretentativeand\rsubject to change based on the needs of the Agency.\r\r \r \r \r TENTATIVE RECRUITMENT PLAN:\r \r \r \r \r Deadline for Filing: \r \r \r 5:00:00 PM Monday, June 17, 2024\r \r \r \r \r Review of Minimum Qualifications:\r \r \r Wednesday, June 26, 2024\r \r \r \r \r Review of Supplemental Questionnaire for\r Best Qualified:\r \r \r July 22, 2024\r \r \r \r Virtual Pre-Recorded Civil Service Oral Examination:\r \r \r July 22 - August 1, 2024\r \r \r Notification of Results:\r \r \r August 19, 2024\r \r \r \r TENTATIVE SELECTION\r PLAN:\r \r \r \r Departmental Hiring Interviews:\r \r \r September 9 - September 20, 2024\r \r \r\rWE\rRESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION\rPLAN\rAlameda County and the Human\rResource Services Department will make reasonable efforts in the examination\rand/or selection process to accommodate qualified individuals with disabilities\rand/or medical conditions in accordance/compliance with the State Fair\rEmployment and Housing Act (FEHA), Federal Americans with Disabilities Act\r(ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.\rTo request accommodation due to a disability/medical condition during this or\rother phases of the examination/selection process, please contact the assigned\rHuman Resources Representative listed on the job announcementbefore the last date of filing.\rAlameda County requires applicants to provide supporting documentation to\rsubstantiate a request for reasonable accommodation. In order to qualify for a\rreasonable accommodation, applicants must have a disability/medical condition\rpursuant to the ADA, FEHA and applicable statutes.\r\rFor more information regarding our Reasonable Accommodation procedures, please\rvisit our website,

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:\rFor your Health & Well-Being\r\r Medical – HMO & PPO Plans\r Dental – HMO & PPO Plans\r Vision or Vision Reimbursement\r Share the Savings\r Basic Life Insurance\r Supplemental Life Insurance (with optional dependent coverage for eligible employees)\r County Allowance Credit\r Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance\r Short-Term Disability Insurance\r Long-Term Disability Insurance\r Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services\r Employee Assistance Program\r\rFor your Financial Future\r\r Retirement Plan - (Defined Benefit Pension Plan)\r Deferred Compensation Plan (457 Plan or Roth Plan)\r\rFor your Work/Life Balance\r\r 12 paid holidays\r Floating Holidays\r Vacation and sick leave accrual\r Vacation purchase program\r Catastrophic Sick Leave\r Group Auto/Home Insurance\r Pet Insurance\r Commuter Benefits Program\r Guaranteed Ride Home\r Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)\r Employee Discount Program (e.g. theme parks, cell phone, etc.)\r Child Care Resources\r 1st United Services Credit Union\r\r*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.\r\r

Conclusion

All\rnotices related to County recruitments for which you have applied will be\rsent/delivered via email. Please add@jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.organdNoreply@jobaps.comas\raccepted addresses to any email blocking or spam filtering program you may use.\rIf you do not do this, your email blocking or spam filtering program may block\rreceipt of the notices regarding your application for recruitments. You are\ralso strongly advised to regularly log into your County of Alameda online\rapplication account to check for notices that may have been sent to you. All\remail notices that will be sent to you will also be kept in your personal\ronline application account. You will be able to view all of your notices in\ryour online application account by clicking on the 'My applications'\rbutton on the Current Job Openings page.\rPlease\rtake the steps recommended above to ensure you do not miss any notices about a\rrecruitment for which you have applied. The County of Alameda is not\rresponsible for notices that are not read, received or accessed by any\rapplicant for a County recruitment.\rNOTE:\rAll notices are generated through an automated email notification system.\rReplies to the email boxesNoreply@jobaps.comand\rnoreplyalamedacountyhr@acgov.orgare routed to unmonitored\rmailboxes. If you have questions, please go to our website at may also contact the Human Resources Analyst listed on the job announcement\rfor the recruitment for which you have applied.\rAngelica\rCuevas, Human Resources Analyst\rHuman\rResource Services, County of Alameda\r(510)\r271-5154 |Angelica.Cuevas@acgov.org\r SERVICE WORKER\rAll\rAlameda County employees are designated Disaster Service Workers through state\rand local law. Employment with the County requires the affirmation of a\rloyalty oath to this effect. Employees are required to report to work as\rordered in the event of an emergency.\r\rEQUAL EMPLOYMENT OPPORTUNITY\rAlameda\rCounty has a diverse workforce, that is representative of the communities we\rserve, and is proud to be an equal opportunity employer. All aspects of\remployment are based on merit, competence, performance and business need.\rAlameda County does not discriminate in employment on the basis of, race,\rcolor, religion, sex (including pregnancy and gender identity), national\rorigin, political affiliation, sexual orientation, marital status, disability,\rgenetic information, age, membership in an employee organization, retaliation,\rparental status, military service, or other non-merit factors protected under\rfederal, state and local law. Alameda County celebrates diversity and is\rcommitted to creating an inclusive, and welcoming workplace environment.\r

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