Work From Home Call Center Representative Job at KPH Healthcare Services, Inc., United States

V1dQN2VXK3hxK3E3MUNQU29nazh6TmNBdXc9PQ==
  • KPH Healthcare Services, Inc.
  • United States

Job Description

Overview

Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner.

Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources.

Responsibilities

Job Duties:

  • Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.

  • Understand, master and gain efficiency in systems leveraged by the Help Desk.

  • Provide Help Desk resolution of customer service issues to insure complete client satisfaction.

  • Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction.

  • Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.

  • Assist with on-site client orientation, health fairs and business conferences as needed.

  • Assist with on-site resolution of customer service issues to clients as needed.

  • Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)

  • Responsible for completing all mandatory and regulatory training programs

  • Perform other duties as assigned

Qualifications

Attendance Requirements:

  • Must be available, and on time for scheduled work shifts.

Educational Requirements:

  • Preferred: High School Diploma or GED, or equivalent experience

Experience:

  • Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.

Special Conditions of Employment:

  • Drug test

  • Initial and continuous exclusion and sanction/disciplinary monitoring

  • Any and all additional eligibility requirements based on the specific positio

Required Training:

  • HIPAA Privacy Course

  • HIPAA Security Course

Job Skill Requirements:

  • Exceptional phone and listening skills.

  • Exceptional written and verbal communication skills

  • Preferred PC skills including Microsoft Office

Compensation

$16.00 per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.

Connect With Us! (

Job Locations US-NY-East Syracuse, NY

Posted Date 2 months ago (8/5/2025 4:54 PM)

Requisition ID 2025-14548

# of Openings 10

Category Customer Service/Support

Location : Location US-NY-East Syracuse, NY

Job Tags

Hourly pay, Minimum wage, Work at office, Local area, Remote work, Shift work,

Similar Jobs

Healthpro Heritage, LLC

Occupational Therapist (OT) Job at Healthpro Heritage, LLC

Overview: HealthPro Heritage has a great Occupational Therapist Opportunity! We are looking to add an OT to our Home Health team in the Westchester County - Yonkers/White Plains/Dobbs Ferr y coverage area. Full-time, part-time and PRN flexible schedules available.... 

Solvency Now Book Keeping

Bookkeeper Remote Job at Solvency Now Book Keeping

 ...Job Description Salary: $20 - $29 Overview Job Title: Bookkeeper (Fully Remote - QuickBooks Online Experienced) Location:...  ...Working Conditions: This role may require evening and weekend work, as well as handling challenging clients. Physical Requirements... 

Village Caregiving - Riverton, WY

PRN Registered Nurse (RN) Job at Village Caregiving - Riverton, WY

Description of the roleVillage Caregiving - Lander is looking for a PRN Registered Nurse to join their home care team in Lander, WY. The RN will visit clients' homes to document medical history, conduct health assessments, and develop personalized care plans for caregivers... 

U.S. Army 1st Medical Recruiting Battalion

PREVENTATIVE MEDICINE OFFICER Job at U.S. Army 1st Medical Recruiting Battalion

 ...difference in the lives of our Soldiers and the country at large while gaining access to invaluable opportunities, like supporting humanitarian missions, leadership training and a competitive benefit package. Join us and work alongside professionals at the top of their... 

Miami Alkaline Water Inc

Junior Account Executive Job at Miami Alkaline Water Inc

 ...verbal and written communication skills Ability to thrive in fast-paced environment Bilingual (English/Spanish) This is an entry-level role. No experience is necessary. We will provide training. Hiring: ASAP For serious consideration, APPLY NOW!...