The Airport Operations Officer inspects, observes, and evaluates land side and airport facilities and provides a variety of services to tenants and the general public to ensure their safety, security, and to achieve compliance with Federal Aviation Administration (FAA) regulations. Assists emergency services and coordinates responses.
Aviation-Airside Division: Knowledge of Airside Operations and FAA 139 Airport Operations including ability to assess and enforce compliance with FAA, TSA regulations, other federal regulations, and complementary airport system rules, policies, and procedures. Daily inspection of airfield runways/taxiways, etc. and escort for contractors/vendors in FAA restricted movement area. Must obtain Movement Area certification within probationary period. Selected candidate will also be responsible for responding and assisting in any emergency situation or evacuation.
Aviation-Landside Division: Knowledge of Landside Terminal Operations. Working in twenty-four (24/7) operations with extensive inspection and reporting responsibilities. Will be required to communicate and work with a wide variety of vendors and contractors as well as Dallas Police Department Love Field Unit (DPDLFU) and Transportation Security Administration (TSA). Responsible for maintenance of the security screening queuing system to ensure the effective and efficient movement of passengers throughout the airport. Selected candidate will also be responsible for responding and assisting in any emergency situation or evacuation .2 Inspects airport for compliance with FAA regulations pertaining to federal standards and requirements to ensure the operational readiness of the airport; conducts daily terminal inspections for discrepancies to avoid possible injuries to the public; maintains aesthetics of the airport and reports any issues or maintenance concerns.
3 Assists, supports, and helps airlines with various requests, fuel or lavatory spill calls, custodial spills, and appropriate reporting methods for incidents; effectively uses communications software and systems to send messages to personnel and handle personnel or patron situations.
4 Keeps, maintains, and tracks records for all communications and incidents; ensure all situations are documented and reported to ensure proper and safe handling and resolution.
5 Inputs and submits various work orders for airport maintenance and care; ensures accuracy of information entered to ensure all work orders are completed in a timely and efficient manner; verifies tenant and issues keys and other security items.
6 Acts as liaison between the department and the tenants to provide information and service to tenants regarding the use of airport facilities; responds to inquiries regarding airport policy, airport tenants, and airport operations; answers TSA related questions and directs individuals to appropriate resources for further information.
7 Responds effectively to alerts and emergency situations; uses communications software to ensure all necessary parties and agencies are notified; effectively coordinates communications and information sharing to mitigate the effect of a situation on airport operations.
8 Performs any and all other work as needed or assigned.
EDUCATION:2 Knowledge of customer service care practices and principles.
3 Knowledge of airport policies, procedures, and detailed terminal layout.
4 Ability to communicate with various individuals from diverse backgrounds.
5 Knowledge of airport, airlines, and resources.
6 Ability to use various communications and information management software.
7 Communicating effectively orally and in writing.
8 Establishing and maintaining strong and effective relationships.
9 Ability to handle and communicate emergency situations with professionalism and skill.
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