Job Description

Job Description

Job Description

Job Summary:
Manages the day-to-day and long-term Housekeeping operations; responsible for all services provided within the housekeeping operation.

Duties and Responsibilities (specific areas of responsibility include but are not limited
to):

• Provides leadership for the development and management of the department.
• Directs and controls housekeeping operations and staff.
• Establishes and/or implements operating procedures and standards.
• Plans, supervises, and coordinates the activities of housekeeping supervisors and their crews.
• Coordinates inspections or inspects assigned areas to ensure standards are met.
• Develops a cleaning schedule and assigns specific responsibilities to each staff member to ensure all tasks are covered.
• Ensures cleaning tasks are performed in accordance with management standards.
• Fills in for workers who do not show up and assists staff with cleaning as required.
• Performs walk-throughs and visually inspects the rooms and other property areas to ensure adherence to cleanliness and maintenance standards.
• Interviews, recommends hires, writes and issues performance evaluations, handles employee relations matters, and takes corrective action, when appropriate.
• Trains, develops, and empowers, coaches, and counsels’ team members to ensure high morale as well as personal and organizational capability.
• Supervises and develops direct reports by mentoring, coaching, and providing performance feedback; works collaboratively with them to design professional development plans that support their continuous learning.
• Ensures staff receives proper training for each position, including safety and emergency preparedness training.
• Maintains adequate staffing levels.
• Facilitates the flow of information throughout the property by organizing and presiding over regularly scheduled meetings with departmental staff.
• Handles administrative tasks.
• Orders materials and supplies or oversees the ordering; monitors consumption and maintains appropriate inventory levels; and maintains product loss control measures.
• Administers the operating budget for the department; develops cost estimates of administrative initiatives in order to forecast future budgetary requirements.
• Reviews and analyzes activities, costs, and operations to determine progress toward goals and objectives.
• Assists with the development of long-term strategic planning; ensures delivery is consistent with the hotel’s mission and business strategy.
• Confers with supervisor to review achievements and discuss required changes in goals or objectives.
• Coordinates activities with other departments to facilitate increased levels of communication and guest satisfaction.
• Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of Casino Del Sol and departmental policies, standards, and procedures as well as applicable governing laws.
• Knowledge of business and management principles involved in strategic planning, leadership, and coordination of people and resources.
• Knowledge of finance and human resources practices and principles.
• Excellent purchasing and inventory skills.
• Computer proficiency with word processing and spreadsheet applications.
• Excellent analytical, organizational, planning, and time management skills.
• Excellent written and oral communication skills.
• Ability to provide leadership and develop team members.
• Ability to produce reports that are organized, clear, and logical.
• Ability to effectively present information in one-on-one or small group sessions.
• Ability to establish and maintain effective working relationships with internal and external constituents.
• Ability to work effectively in a fast-paced work environment.
• Ability to respond to internal and external inquiries or complaints.
• Ability to perform mathematical computations pertaining to the position.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and establish appropriate action plans.
• Ability to allocate and make effective use of manpower resources.
• Ability to work in a smoking environment.

Minimum Qualifications:

• High school or General Equivalency Diploma AND progressively responsible housekeeping leadership experience, with at least two (2) years in a housekeeping supervisor or lead position in a comparably sized hotel.
• Demonstrated track record of leadership excellence as well as partnering ability.
• Computer proficiency with Microsoft Office Suite software, especially word processing and spreadsheet applications.
• Must be able to work any shift, weekends, holidays, and special events, as needed.
• Must be able to work in a smoking environment.
• Must have employment eligibility in the U.S.

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university.
• Housekeeping management experience in an Indian gaming environment.
• Designation as a Certified Hospitality Housekeeping Executive (CHHE) from American Hotel Lodging Educational Institute
• 4. Bilingual (English/Spanish).

Just 15 minutes from Tucson International Airport and downtown, you’ll discover The Sol of Tucson—Casino Del Sol. An oasis nestled in the secluded mesquites of the high Sonoran Desert. Our gracious and welcoming casino resort is a successive five-time recipient of a AAA Four-Diamond rating, and TripAdvisor’s Certificate of Excellence.

Company Description

Just 15 minutes from Tucson International Airport and downtown, you’ll discover The Sol of Tucson—Casino Del Sol. An oasis nestled in the secluded mesquites of the high Sonoran Desert. Our gracious and welcoming casino resort is a successive five-time recipient of a AAA Four-Diamond rating, and TripAdvisor’s Certificate of Excellence.

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